COVID-19
During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and staff.
Our staff are all vaccinated and masked.
We closely monitor the guidelines from the CDC and local health departments. We will continue to monitor and adjust our services, offerings and safety guidelines based on industry and regulatory standards.
At this time, per the Raleigh officials, face masks are required in indoor public spaces regardless of vaccination status. Masks may be removed while seated to eat or drink.
Cleaning
Lobby & Common Spaces
A houseperson will be dedicated to cleaning the reception area and all open areas. The houseperson will be required to clean the lobby between each check-in, at the minimum every hour. This will include all public bathrooms.
Managers will also be equipped to clean and sanitize when needed.
Hand sanitizer stations will be located throughout the property and we encourage you to utilize them upon entering and exiting the property.
Guest Rooms
All guest suites will be deep cleaned and checked prior to arrival.
To ensure a safe and comfortable environment for all hotel guests, housekeeping is optional during your stay. We will leave extra essentials in your room prior to check-in just in case! Daytime service is available upon request only, between 10:00am - 3:00pm. Should guests need any additional items, simply text our messaging system to request anything from towels, trash removal, etc. We will drop off the requested item(s) in front of the door for no-contact service.
Departure
Optional no-contact check out – the folio will be emailed automatically to the guest on the departure date. Keys can be left in the guest room upon departure.
Events
Heights House will comply with the guidelines and Executive Orders put forth by the state of North Carolina in regards to the hospitality industry and hosting events. If the circumstances surrounding COVID change for your event date we will work with you on deciding the best options for your event.
Additional Precautions
We will closely monitor the health of our team members and take additional precautions to ensure that everyone remains well.
All team members' are required to be vaccinated.
Our team has been trained on how to properly handle PPE and are required to wear a mask at all times.
Thank you in advance for understanding and following our precautions during this time!
Our goal is to ensure you have an enjoyable and safe stay.